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• all bookings are to be made via WhatsApp, text or direct message on facebook

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• all bookings are subject to a cancellation policy.  No less than 48hrs notice should be given in the case of having to cancel or reschedule your appointment

  • cancellation 24-48 hrs prior to appointment - 50% charge ​

  • cancellation 2hrs or less prior to appointment - 100% charge

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• all payments are to be made within 24hrs of treatment, ideally at the time of treatment

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• all treatments are carried out in accordance with the Veterinary Surgeons Act 1966 which states that veterinary consent must be obtained before treating/working on an animal which is under vet supervision.  If your horse is healthy and not under vet supervision for any illness or injury then vet consent is not required and we can proceed with the treatment.

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• I am unable to diagnose any problems your horse/pony may have.  If your horse/pony does not improve, your Veterinary Surgeon should be consulted.  Equine Massage Therapy is not a replacement for veterinary care but is to be used alongside conventional health care.

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• if your horse/pony has sustained an injury or developed an illness between booking the appointment and me attending your horse/pony for treatment, I may be unable to treat your horse/pony.

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• owners are required to notify me if, during a course of treatments, the animal’s injury or condition worsens, or if the veterinary surgeon advises that treatment is stopped or suspended.

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• whilst every care is taken of the animal undergoing treatment, it is done entirely at the owner’s risk.

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• owners/handlers must be present for all appointments unless pre-arranged with myself

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• I am unable to treat horses that are wet, muddy or sweaty. Please ensure all horses are clean and dry in time for their appointment

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• horses will need to be treated in a safe area that provides adequate light and space and is free from obstacles

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